RETURN & EXCHANGES

Return & Exchange Policy

Feel the outfit not quite fit on you? Don’t worry, you could create return request from customer account. Guests could click Orders & Returns (at the bottom of our home page) or click Tracking My Order (from the email of shipment) to submit your request.

Please submit your request within 60 days (after receive the order). We will revert within 1-3 business days. Thank you for your patience.

We accept returns and exchanges on all items that have not been worn, altered, or washed and with original tags attached. 


Mail your return & exchange to: 

1201 N Orange ST STE 7488,

Wilmington,DE,19801 USA 

Musesonly 

(302) 308-1965

*Please use any shipping method most convenient for you and return your product with a paper of the order number inside the package to the address. Using USPS, UPS, DHL, FedEx for return can enter the tracking on your end (click My Returns after you logged in). For other couriers, please reach out to: support@musesonly.com with your proof of postage and order number.

Return & Exchange requests are mostly processed within 3-7 business days after we received your shipping info. 

*Note: We do not refund initial or return shipping and handling charges

If you have any question about return and exchange, please contact us at: support@musesonly.com . Please allow 1-3 business days of our feedback. Your patience is highly appreciated. 

Cancelling or Change Orders

You cannot change or cancel your order once it has been shipped.

If you have second thoughts, you can start Exchange or Return procedure above when your order has been delivered.

Refund Policy 

  1. To receive your refund; all returned items must be in their original, unwashed, unworn condition with tag still attached. 
  2. Please allow us 3-7 business days to process your refund request. We will issue the refund to your original payment account or you could choose store credit or gift card.

Arrival time of the refund is subject to different online bank processing efficiency. 

Please reach out to our support team via: support@musesonly.com if you have question about your refund.

*For orders placed before 2021/5/14 which are not beggin with MUSES, please email us with your order number to start your return & exchange.

 

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